6PM是大家海淘的常用网站，因为物美价廉被昵称为六白菜。偶尔也听说有淘友在6PM买过残次品，自己买了几十单终于也赶上一次奇葩。
11月20日9折码时下单，11月30日到转运，12与13日到手。订单中有一件Dsquared2的粉色衬衫，就像这样的
收到货以后是这样的，图中间的粉色一团就是这货。虽说6PM是白菜网站，但衣服也都是叠好装袋的，一看这货团成一团，我就有种不祥的预感……
老公打开衬衫试穿的时候发现不对：领标根本不是订单中的牌子，衣服穿上也大至少2个尺码，而且领子看起来不像是新的。
我第一反应是会不会发错货了。找到衬衫包装袋，跟随货发票对照，条码是一样的，说明我收到的这货就是6PM发给我的这货。(保留发票多重要啊！)
看来确实是遇见奇葩货了。抖开衬衫，扣子上挂着的牌子是我要的牌子（Dsquared2），但是领子上的“Lorenzo”是个什么鬼啊？
领口里缝的标示尺码的小标一看就是被洗过八百次的，上面的字迹都看不清楚，说这衬衫是新的，当我瞎了吗！
衬衫下摆内侧边角处用签字笔写有字迹，一看就是名字，满满的工装衬衫即视感啊！还是那种都扔给单位洗衣房统一洗涤的那种……
这我不能忍啊！我要的是一件新的，Dsquared2牌子的，意大利产的粉色衬衫，您给我一件二手工装衬衫，这绝对不行啊！撕之！
给6PM客服写邮件，不能贴照片，就用文字逐条描述一下收到衬衫的样子。要求第一衬衫全额退款，第二衬衫现在在中国，你们要是想收回瑕疵货品就得你们付国际运费。
很快6PM回邮件了，邮件原文如下：
Hello ***（我的名字）,
Thank you for contacting 6pm.com Customer Service. My name is R*** and its my pleasure to assist you!
***（我的名字）, I'm truly sorry to hear that we sent you defective merchandise on your order.
While we do not like our customers to keep defective merchandise, we will allow you to as a one-time courtesy. I have issued the refund back to your account. To verify the amount that was refunded, you can log into your 6pm.com to verify it. We do ask that you allow up to 30 days for the credit to be posted back to your account.
If this issue arises in the future, you will be responsible for the return shipping back to us. We do understand that you are an international customer and that you forward the package outside of the United States. However, like all of our international customers, it is the customer's responsibility to have the merchandise checked prior to it being forwarded outside of the country. As we do not ship internationally, we also do not cover the return shipping fees that are acquired when shipping outside of the United States. I understand the predicament that this may place you in. If you are not able to have the merchandise checked prior to having it shipped outside of the country, and you are not willing to pay the return shipping fees from outside of the country, it may be in your best interest to rethink the business relationship you have with us here at 6pm.com.
We would absolutely hate to lose you as a customer. Regretfully, from a business stand point, we have to treat each and all of our customers equally. You have previously been given exceptions to our policies and we cannot continue to offer those exceptions to you.
We will most definitely take responsibility for our errors and provide you with the same UPS/USPS return label that we would provide any of our customers to return merchandise to us. If you are unable to utilize the provided label, the responsibility for the return then becomes yours. Going forward, we will not be issuing any refunds for merchandise unless it has been delivered back to our warehouse. Have a great day!
If there is anything more we can do for you or if we could improve your experience, please do not hesitate to let us know. We are available to assist you 24/7 throughout the holiday season at 1-888-676-2660. You can contact us via email any time at
[email protected].
Best regards,
R****（客服代表）.
看不懂的或者懒得看原文的我给大家翻译下：
十分抱歉您收到了瑕疵货品，我已经给您操作退款了，但是！仅此一次下不为例（one-time courtesy).
如果下次还要退货，客户承担退回的运费。我们理解你们走转运，但是！在货品运出美国境内之前检查货品是否有问题，这是客户的责任所在。我们只发美国境内，所以我们也不负责国际客户退货的国际运费。我也理解由此给您带来的不便，但是！如果您不能在货物发往美国境外之前就检查货物，或者您也不愿意承担退货的国际运费，您就要考虑一下在6PM下单是不是个合适的选择了。
当然我们不愿意失去您这样的客户，但是！在商言商，我们要对每个客户都公平。您这次已经享受到了特权，下次就不能再享受了。
如果因为我们的错误导致的退货，我们肯定负担退回运费的（美国境内）。我们会发退货标签给客户，要是客户不能使用退货标签，那就是客户自己的事儿了；反正我们只有在库房收到退货以后才会操作退款的。祝您一天好心情！
*****强硬语气邮件的分割线******
我又追加了一封邮件，确认了退款是退到信用卡里，需要几个工作日才能退回（最多30天）。这件衬衫也不用退回给他们了，爱怎么处理就怎么处理。
撕*过程至此暂告一段落，很难说是我赢了；瑕疵货品从美国到中国的转运费我自己承担，而且以后用这个账户买的东西遇到类似问题甚至货品降价问题，我也不能再找6PM去理论了。
至于瑕疵货品是否是被转运掉包了，我认为就此个案来讲不太可能。衬衫包装的条码和6PM的随货发票上的是一样的，衬衫上挂的纸质标签也和我本来要买的货品相符。转运在这么短时间内找一个差不多的顶替品，还得伪造个条码伪造个发票伪造个其他品牌的纸质标签好像也不是容易的事情。群里讨论的比较有可能的是之前就被退换货过了，某些没素质的客户买走，退货时找一件长得差不多的退回去，自己把正品留下；仓库收到货时也没仔细检查就再次直接上架销售了。
也并非给6PM洗地，我自己在6PM上下过几十个订单，混极客海淘Q群几年，听说过的此种案例也屈指可数。总体来说6pm还是个淘白菜的好地方，也不必因噎废食，该买还是买。以后再遇到这种情况怎么办呢？换一个没撕过的账号就好了嘛！
