黑五过后，大家会担心物品差价，订单砍单，网站发货，追查订单号，退货等一系列的问题，还在为看不懂英文而烦恼吗?不用急现在为大家推荐9个海淘售后英文沟通的模板，配上中文翻译，妥妥的！

一．订单确认出现故障的：
Dear Sir/Madam,
I have put an order yesterday, and have received order confirmation e-mail. Today I want to check my purchase information. But I can't sign in. It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values."
The problem is, I have never received any e-mail for confirm my registration until now.
Please help me. Thank you.
我昨天已经下单了，也受到了订单确认的邮件。今天想查看我的账户信息，但没法登陆。上面显示“请先确认注册，你已经收到有关此状况的邮件。”问题是我到现在也没收到确认注册的邮件。


二、追问快递号：
Dear Sir/Madam,
My order number is（订单号）, which was placed on（订单日期）.  May I have the tracking number of it?
Thanks.
我在**（订单日期）下了**（订单号），请提供给我运单号，以便我追踪，可以吗？


三、追问砍单原因：
Dear Sir/Madam,
My order number is（订单号）, which was placed on （订单日期）.  However, you cancelled it without notifying me. May I know the reason?
我在**（订单日期）下了**（订单号），但你没有任何通知就取消了我的订单，请告知原因。

四、催卖家发货的：
Dear Sir/Madam,
I have placed an order with No.（订单号） on （订单日期）, and received order confirmation e-mail in the same day. But the status still shows 'in process' today. Since the website showed “Delivery period: ca. 10 work days” when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!
Best wishes!
我在**（订单日期）下了**（订单号），当天就收到了订单确认邮件。但到今天物流还显示“在途中”。因为自我下单之日网站明确告诉我“10个工作日内可以发到加拿大”，所以我恳请是否可以加快运输速度。

五．修改送货地址：
Dear Sir/Madam,
My order number is（订单号）, which was placed on（订单日期）. I wanna request to change shipping address, which is XXX（新地址）.
Thanks.
我在**（订单日期）下了**（订单号），我请求改送货地址至XXX（新地址）。

六、要求退回价格差：
Dear Sir/Madam,
My order number is （订单号）. XXX was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund the difference to my original credit card.
Thanks.
我下了**（订单号），当时下单的价格为$20，现在为$15，所以我强烈要求退回$5的差价，请将差额退回至我的注册信用卡。

七、要求合箱、确认合箱的：
Dear Sir/Madam，5 G1 y# \, l; m
I have just completed my order on amazon.com.
I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages.
我已经完成了亚马逊上的订单，我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。

八、追运单、发错货的：
Dear Sir/Madam,
I have ordered a *** on your website, the item had been shipped on (发货日期), the tracking number is (国外物流单号).
Now my problem is that I haven’t received this item for ** Days could you help me to check where is it now?
I found that my package was wrong delivered, my address is ******. Could you help me to check this problem?
I received it but this item was not what i ordered on your website, could you help me to replace it?
以下为几种问题：已经X天了我还没有收到货，能否帮我查一下？
我发现我的包裹发到别的地方去了，我的地址是*****能否帮我处理？
我已经收到了包裹，但发错货了，能否帮我更换？

九．申请退货
Dear Sir/Madam,
My order number is （订单号）, which was placed on （订单日期）.  I don't like it since color is different from what I have expected. Can you offer me free shipping label to return it? Thanks.
我在**（订单日期）下了**（订单号）。由于颜色跟我预期的不同，我想申请退货。你可以提供我免费的shipping label？
（shipping label：出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码）

还有什么问题欢迎大家来补充哦~